{"xsrfToken":"670f3e93cccf033dcbfe31dde930f17c037d0dc3_lout","branding":{"id":"2","key":"rout","name":"Route","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"rout","projectId":10009,"serviceDeskId":2,"name":"Route","description":"<p>Welcome! You can raise a request for Route using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"36","name":"Route Support","descriptionHtml":"","callToAction":"Route Support","introHtml":"","icon":10466,"iconUrl":"https://getroute.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[4],"key":""},{"id":"23","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://getroute.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"8","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://getroute.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"18","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://getroute.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"16","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://getroute.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Common Requests"}],"orderMapping":{"4":[36],"10":[16],"9":[16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dc53e417-8b78-3ddc-91f4-78285600d40c","appLinkName":"System Confluence","appLinkUrl":"https://getroute.atlassian.net/wiki","spaceKey":"ROUT","spaceName":"Route","spaceUrl":"https://getroute.atlassian.net/wiki/spaces/ROUT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":2,"kbLinkDomainURLs":["https://getroute.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"kbPage":{"id":16056517,"title":"Route Help Center","url":"https://getroute.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/16056517","space":{"key":"ROUT","name":"Route","id":16056322},"serviceDeskIds":[2],"appLinkId":"dc53e417-8b78-3ddc-91f4-78285600d40c","idInString":"16056517","projects":[{"projectId":10009,"serviceDeskId":2,"portalId":2}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=getroute","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"670f3e93cccf033dcbfe31dde930f17c037d0dc3_lout","baseUrl":"https://getroute.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://getroute.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"17c7d59e-4d2e-4466-94ff-efefcc7da429","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}